PAYMENT AND SHIPPING

Your order will be invoiced by credit card. We want to avoid excess production. Help us to be aware of our impact on the planet. The clothes are available on request. Choose your favorite piece, pre-order, and look forward to receiving your item in 4 - 5 weeks. Let's spread love and care for our planet in every possible way.

Shipping within Switzerland

We ship with Swiss Post.

Shipping Charges Switzerland
Your purchase is up to CHF 299: CHF 8.00
Your purchase is CHF 300 and above: Free shipping

Shipping internationally

We ship with EU Post (for shipments to EU countries) or FedEx (for international shipments to countries outside the EU).

Shipping Charges Europe (EU)
Up to 2 kg: CHF 30.00

Shipping Charges Other Countries (non EU)
Up to 2 kg: CHF 50.00

Please note that deliveries abroad are subject to additional costs (e.g. customs duties, value added tax/VAT, consumer tax) which are to your account.

RETURN POLICY

Thank you for shopping with us. We hope you are happy with your purchase.

Return policy within Switzerland

If you are located in Switzerland and are not fully satisfied with your purchase, we gladly accept return or exchange of unworn, unwashed and undamaged items with all garment tags still attached for a full refund within 14 days from the delivery date of the tracking. Please note that all sales are final after 14 days of the delivery date. 

Please note that you will be responsible for the return shipping fees. By writing the reason of your return to info@koen-organicfashion.com, you will help us to improve our products and services.

We are not liable for missing packages or damages incurred upon shipping. Refunds will be made excluding the original delivery charge and in the form of the original payment.

Return policy outside of Switzerland

If you are located outside of Switzerland, all orders shipped internationally (to countries of the EU and to countries outside the EU) are final sale, can not be returned, and are not subject to any refund.