PAYMENT AND SHIPPING

Your order will be invoiced by credit card. We will ship your order within 1 - 4 working days after your payment. Since we are a small label, please take note that during holidays, shipment may take a few days longer. In this case we will inform you.

Shipping within Switzerland

We ship with Swiss Post by PostPac Economy.

Shipping Charges Switzerland
Up to 2 kg CHF 7.00
Up to 10 kg CHF 9.70

If your order can be shipped at a lower charge, we will send you the differing amount in cash togehter with the shipment of your order.

Shipping internationally

We ship with Swiss Post by registered international mail only (proof of mailing and delivery).

Shipping Charges Europe
Up to 1 kg: CHF 26.00
Up to 2 kg: CHF 36.00

Shipping Charges Other Countries
Up to 1 kg: CHF 33.00
Up to 2 kg: CHF 43.00

If your international order can be shipped at a lower charge, we will send you the differing amount in cash togehter with the shipment of your order.

Please note that deliveries abroad are subject to additional costs (e.g. customs duties, value added tax (VAT), consumer tax) which are to your account.

 

RETURN AND EXCHANGE POLICY

Return policy within Switzerland

Thank you for shopping with us. We hope you are happy with your purchase.

If you are not fully satisfied with your purchase, we gladly accept return or exchange of unworn, unwashed and undamaged items with all garment tags still attached for a full refund within 7 days from the delivery date of the tracking. Please note that all sales are final after 7 days of the delivery date. 

Before sending back an item for return or exchange, please inform us on info@koen-organicfashion.com. Tell us your full name, item name(s) and delivery address or your order number. Please note that you will be responsible for the return/exchange shipping fees. By including the reason of your return, you will help us to improve our products and services.

We recommend to secure your return package by registered mail. We are not liable for missing packages or damages incurred upon shipping.

Refunds will be made excluding the original delivery charge and in the form of the original payment.

Final sale items cannot be returned or exchanged.

Return policy outside of Switzerland

All orders shipped internationally are final sale and are not subject to any refund.