RETURN POLICY

Thank you for shopping with us. We hope you are happy with your purchase.

Return policy within Switzerland

If you are located in Switzerland and are not fully satisfied with your purchase, we gladly accept return or exchange of unworn, unwashed and undamaged items with all garment tags still attached for a full refund within 14 days from the delivery date of the tracking. Please note that all sales are final after 14 days of the delivery date. 

Please note that you will be responsible for the return shipping fees. By writing the reason of your return to info@koen-organicfashion.com, you will help us to improve our products and services.

We are not liable for missing packages or damages incurred upon shipping. Refunds will be made excluding the original delivery charge and in the form of the original payment.

Return policy outside of Switzerland

If you are located outside of Switzerland, all orders shipped internationally (to countries of the EU and to countries outside the EU) are final sale, can not be returned, and are not subject to any refund.